Spinpolo Casino Terms and Conditions
This page sets out the rules that govern use of Spinpolo. It explains the relationship between us and our users, and describes the responsibilities that apply when you open and operate an account, make deposits, play, and request withdrawals. By using the site you accept these terms alongside any specific promotion rules and payment conditions posted in your account area.
Account responsibilities
Account holders must provide accurate personal information, keep login details secure and notify us immediately if they suspect unauthorised access. Each customer is permitted a single account unless stated otherwise. We may require identity verification (KYC), proof of address and evidence of payment ownership before processing funds or allowing withdrawals. Any activity originating from your account is your responsibility until you notify us of a breach and we take action.
Eligibility requirements
Access to Spinpolo is restricted to users who meet applicable legal requirements in their jurisdiction, including minimum age limits. You must not register if local laws prohibit online gambling where you live or if you are self-excluded from gambling. We reserve the right to refuse registration or close accounts that fail to meet eligibility checks or where providing services would breach local law.
Acceptable platform use
Users must use the platform lawfully and in good faith. Prohibited behaviour includes collusion, use of unauthorised software or bots, fraud, chargebacks on deposits, and attempts to manipulate game outcomes or bonus mechanics. Exploiting technical faults, sharing accounts, or otherwise abusing services will result in suspension, forfeiture of funds and potential closure of the account. If you identify a security issue or platform fault, please report it to support without attempting to exploit it.
General bonus and promotion rules
Promotions and bonuses are subject to separate terms which form part of these conditions. Specific details such as eligibility, wagering requirements, maximum bet limits, game weightings and validity periods are set out in each promotion's terms. Where terms are unclear, users should check the promotion page or contact support. We require completed verification before paying out bonus‑derived funds and reserve the right to void bonuses for abuse or non‑compliance.
Deposits and withdrawals
Payment options, minimums, processing times and any applicable limits or fees are displayed in the cashier. Deposits are normally processed instantly for cards and e-wallets; withdrawals are subject to verification and may be delayed until KYC checks are complete. We may apply daily, weekly or monthly withdrawal limits which are published in your account. Withdrawals are usually returned to the original payment method where possible and lawful. We do not accept chargebacks and may hold or return funds pending an investigation.
Dispute resolution
If you have a complaint you should contact our support team so we can investigate. We will keep records of account activity and communications which will be used to resolve disputes. If a resolution cannot be reached through our support channels, we will explain available next steps in line with applicable law. Our decisions are based on account records and the terms agreed at registration.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be notified to account holders via the site or an account message. Continued use of Spinpolo after changes are posted constitutes acceptance of the updated terms. You should review these terms periodically to stay informed of your rights and obligations.