Get in Touch With Our Team
Our support team is here to help with questions, account issues, technical problems or general feedback. Whether you need help with registration, deposits, withdrawals or verification, contact us and we will respond promptly. We provide practical assistance for account-related queries, payment checks and technical faults, and can advise on responsible gambling tools. For faster service please include your account ID and a brief description of the issue. Our team also handles password resets and billing queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (reply within 24 hours on business days; attach account ID) |
| General enquiries | [email protected] (general or billing queries; attachments accepted) |
| Affiliate enquiries | [email protected] (applications and partnership info) |
| Phone | +44 20 7946 0321 |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Support via Email
For detailed requests, account issues or to send documents, email is the preferred contact method. Please use [email protected] and include a clear subject, your account username and up-to-date contact details. Providing attachments and a concise explanation helps us process your request faster and avoids unnecessary delays. We aim to respond promptly once we have all required information.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment questions are usually resolved that fast, while more complex issues, such as detailed KYC checks or dispute investigations, may take longer depending on their nature. We appreciate your patience and will keep you informed throughout the process.
Feedback
We welcome your feedback, suggestions and ideas to help us improve the site. Please send comments via the on-site feedback form or contact our support team. Every submission is reviewed carefully and used to refine promotions, usability and responsible gambling tools. Your input helps us prioritise updates and fix issues quickly - thank you for helping us make the experience better for all players.