Responsible Gambling Policy

We at Spinpolo are committed to making sure play stays safe and enjoyable. Responsible gambling is part of how we operate: we provide tools to help players stay in control, monitor account activity for signs of harm and offer clear routes to pause or close an account when needed. Our aim is to support controlled play and to point players towards professional help if gambling stops being fun.

Player protection principles

We treat player safety as a priority. That means fair treatment, clear information about available controls and timely checks when behaviour suggests a player may be at risk. We expect all customers to gamble within their means and to follow our terms and age requirements. Where appropriate we may ask for verification documents and take action to protect vulnerable players.

Activity-control tools

We offer a range of self‑service controls so you can tailor your account to your needs. These tools are available from your account settings and can be adjusted at any time, subject to any minimum notice periods for changes.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are applied as soon as they are confirmed and any changes that increase a limit may come into effect after a short cooling-off period.

Loss limits and session controls

Loss limits help cap how much you can lose over a selected period. Session tools such as reality checks and automatic logout reminders are available to help you monitor time spent playing and to encourage regular breaks.

Time-outs and account breaks

If you need a short break, use the time-out option to suspend account activity for a set period. Time-outs are typically immediate and prevent play and deposits until the break ends.

Self-exclusion

If you decide you need a longer pause, you can self-exclude from our services. Self-exclusion blocks access to your account and, where applicable, prevents marketing contact. For UK residents, national schemes such as GamStop provide a widely used option to exclude from multiple operators at once.

Recognising signs of problematic behaviour

Warning signs include chasing losses, borrowing money to gamble, spending more time than intended, neglecting responsibilities or changes in mood linked to gambling. If you, or someone close to you, notice these signs, consider using the controls above and seeking help.

Practical tips for staying in control

Set realistic limits before you start, use deposit and loss controls, schedule regular breaks, never gamble while impaired and avoid viewing gambling as a way to solve financial problems. Keep a separate budget for leisure and review activity in your account statements.

Professional help and support organisations

If you need specialist support, contact recognised UK services such as GamCare, GambleAware or consult the GamStop self-exclusion scheme. These organisations offer confidential advice, practical help and referral to local treatment services.